WARRANTY POLICY

TIANA warranty policy

​

TIANA offers a 3-month warranty covering manufacturing and material defects for genuine branded TIANA products purchased from TIANA own stores (including Online) or authorized TIANA retailers.

 

This warranty policy can be found under Customer Care at www.tianajewellery.co.uk at any time. The terms of the warranty may vary between markets and regions.

 

This warranty covers damage that, in the opinion of TIANA or an authorized TIANA retailer, is not caused by:

 

•  Accident

•  Inappropriate use

•  Ordinary wear and tear

•  Modification

•  Attempted repair by an unauthorized party

•  Negligence

•  Failure to follow TIANA’s special product Care Advice (found under Customer Care at www.tianajewellery.co.uk)

 

Every item found to be defective under this warranty may be, at the discretion of TIANA or an authorized TIANA retailer:

 

1. Replaced by an identical piece, if available;

2. Substituted with a piece of comparable value; or

3. Repaired, depending on the degree of damage to the warranted product and the feasibility and availability of replacement parts. The damaged product must be sent back to the designated TIANA sales company.

 

This warranty service is provided free of charge.

 

Proof of Purchase is Required

 

Please retain your purchase or delivery receipt, gift receipt, or certificate of authenticity, as applicable. This document serves as proof of purchase and authenticity and is required to make a warranty claim.

 

These warranty conditions apply unless specific warranty conditions are granted for specific products.

 

TIANA reserves the right to amend or adapt these warranty conditions, with implications for the future, at its discretion at any time.

 

This warranty does not affect your statutory rights.

 

Proof of Purchase Details:

 

•  In-Store Purchases: The till receipt serves as proof of purchase and will be requested for any warranty claim. Please keep it safe.

•  Online Purchases: The delivery receipt (invoice) serves as the warranty and certificate per online order.

•  All Purchases: The invoice or delivery receipt must be presented to make any warranty claim.

 

International Exchanges/Returns:

 

Due to various reasons (including, without limitation, different jewellery collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, and logistic reasons), TIANA does not offer international exchanges. However, customers may return a product from abroad, but may only receive a refund. A refund is only applicable if:

 

• The item is returned within 14 days of order arrival

• The item is unworn

• The item is within its original packaging

• They provide a proof of order

 

Once the item has arrived to our facilities, the cost of original delivery and returns shipping will be deducted from their overall refund balance. If items is not within its original state upon arrival, there will be no refund processed.

 

​